Remember, everyones
capable of solutions; dont assume your customers are any different Christian Louboutin Boots
.Take Care of YourselfDo you want to know how to get on the path to job
burn-out Its in not knowing where work ends and where personal life
begins.
Even from the onset, set clear working hours and respect those
hours foamposites galaxy.
Dont take work home and turn the cell phone off! If an issue about a customer is
weighing you down, debrief by talking to a co-worker or your
supervisor.
Theres nothing wrong with setting reasonable limitations for
your customers (and for yourself!) jordan high heels . This doesnt
mean youre providing bad customer service.
Its about taking care of
yourself. Service Time is Not Me TimeWhile the rule is not to self disclose,
only do so when it substantiates a point that addresses a customers needs lebron 10 for sale. Dont use
your relationship as an opportunity to vent your feelings.
In fact, rule
of thumb: just listen! Active listening places the proper focus on your
customers needs. It also creates an environment of trust. If you talk or share
too much, the customer may feel like youre more of a friend versus an advisor.
This will ultimately change the dynamics of your relationship as a service
provider.Dont Open Your WalletWhile this may seem obvious, its very easy for
this to happen, especially when someone is operating on good intentions.
Discipline yourself to only use available program funds. This includes providing
change for vending machines, sharing cigarettes or even food. Unfortunately, as
much as wed like, we cant be everything for our customers. If additional funding
or resources are needed, utilize your partners. Also take the time to find out
what additional resources are available within your community. Dont Shift From
Service-Provider to EmployerSimilar to the previous principle, dont ask
customers to perform personal services or work for you, even if its for pay.
This may represent a serious conflict of interest that could cost you your job.
It also limits opportunities for your customers to pursue competitive employment
and may be seen as favoritism. Moving away from what feels safe (e.g. working
with your agency) may be difficult, but with your encouragement your customers
have the confidence to explore other employment opportunities. Be
ConsistentConsistency is at the core of an effective professional relationship.
Always do what you say youre going to do. If necessary, underpromise and
overdeliver! You need to be someone that your customers can count on. Also be
sure to treat each customer with the same kindness and respect --- no matter how
difficult this may be. Be a Role ModelCustomers look up to you so you need to
lead by example. Never exhibit behavior that is unprofessional, such as using
profanity or taking advantage of your position to influence others. Always be on
time for appointments and keep meetings concise and to the point. Keep the best
interests of the customer in mind and always remember, especially when working
with youth, that you are being seen as the expert. It may not seem like it at
times, but you are an authority in what you do. Be AccountableWhen working in a
community setting, its easy to get lost, emotionally and professionally, in the
systems that youre assisting. Stay in touch with an anchor who can give you
feedback, perhaps a co-worker. Never keep information from your supervisors;
keep them updated with successes and challenges. No one likes to be caught off
guard. If youre not certain what to do, consult with your supervisor.