Remember, everyones capable of solutions; dont assume your customers are any different Christian Louboutin Boots .Take Care of YourselfDo you want to know how to get on the path to job burn-out Its in not knowing where work ends and where personal life begins.
Even from the onset, set clear working hours and respect those hours foamposites galaxy. Dont take work home and turn the cell phone off! If an issue about a customer is weighing you down, debrief by talking to a co-worker or your supervisor.
Theres nothing wrong with setting reasonable limitations for your customers (and for yourself!) jordan high heels . This doesnt mean youre providing bad customer service.
Its about taking care of yourself. Service Time is Not Me TimeWhile the rule is not to self disclose, only do so when it substantiates a point that addresses a customers needs lebron 10 for sale. Dont use your relationship as an opportunity to vent your feelings.
In fact, rule of thumb: just listen! Active listening places the proper focus on your customers needs. It also creates an environment of trust. If you talk or share too much, the customer may feel like youre more of a friend versus an advisor. This will ultimately change the dynamics of your relationship as a service provider.Dont Open Your WalletWhile this may seem obvious, its very easy for this to happen, especially when someone is operating on good intentions. Discipline yourself to only use available program funds. This includes providing change for vending machines, sharing cigarettes or even food. Unfortunately, as much as wed like, we cant be everything for our customers. If additional funding or resources are needed, utilize your partners. Also take the time to find out what additional resources are available within your community. Dont Shift From Service-Provider to EmployerSimilar to the previous principle, dont ask customers to perform personal services or work for you, even if its for pay. This may represent a serious conflict of interest that could cost you your job. It also limits opportunities for your customers to pursue competitive employment and may be seen as favoritism. Moving away from what feels safe (e.g. working with your agency) may be difficult, but with your encouragement your customers have the confidence to explore other employment opportunities. Be ConsistentConsistency is at the core of an effective professional relationship. Always do what you say youre going to do. If necessary, underpromise and overdeliver! You need to be someone that your customers can count on. Also be sure to treat each customer with the same kindness and respect --- no matter how difficult this may be. Be a Role ModelCustomers look up to you so you need to lead by example. Never exhibit behavior that is unprofessional, such as using profanity or taking advantage of your position to influence others. Always be on time for appointments and keep meetings concise and to the point. Keep the best interests of the customer in mind and always remember, especially when working with youth, that you are being seen as the expert. It may not seem like it at times, but you are an authority in what you do. Be AccountableWhen working in a community setting, its easy to get lost, emotionally and professionally, in the systems that youre assisting. Stay in touch with an anchor who can give you feedback, perhaps a co-worker. Never keep information from your supervisors; keep them updated with successes and challenges. No one likes to be caught off guard. If youre not certain what to do, consult with your supervisor.
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